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Guest Services Coordinator

2 months ago

Bismarck, North Dakota, United States Aimbridge Hospitality Full time

Job Overview

As a Guest Services Coordinator, you will play a pivotal role in ensuring a warm welcome and seamless registration process for our guests. Your commitment to exceptional service will enhance the guest experience throughout their stay and facilitate the smooth settlement of their accounts upon departure. Key responsibilities include managing guest registrations, modifying reservations, and performing hotel operator and concierge functions.

Key Responsibilities

In this role, you will:

  • Provide a friendly and welcoming atmosphere for all guests upon arrival.
  • Handle guest inquiries regarding hotel services, amenities, and local attractions.
  • Maintain accurate records of reservations and guest accounts.
  • Assist guests with check-ins and check-outs in a courteous and efficient manner.
  • Utilize the hotel’s computer systems to manage front desk operations effectively.
  • Collaborate with team members across departments to ensure a cohesive guest experience.

Qualifications

To be successful in this position, you should possess:

  • A high school diploma or equivalent; relevant college coursework is a plus.
  • Experience in hospitality or a related field is preferred.
  • A positive demeanor and a passion for delivering outstanding customer service.
  • Strong multitasking abilities and attention to detail.
  • Effective communication skills, both verbal and written.
  • Basic mathematical skills for handling financial transactions.
  • Proficiency in Microsoft Office applications.

Work Environment

This position requires flexibility to work various shifts, including evenings, weekends, and holidays. A thorough understanding of hotel operations and guest services is essential to create a pleasant work environment.

Company Overview

Aimbridge Hospitality is a leading third-party hotel management company, with a diverse portfolio that spans over 1,550 hotels across multiple countries. Our dedicated team is committed to providing exceptional service and achieving outstanding results in a culture that values excellence.