IT Support Manager

2 weeks ago


Chicago, Illinois, United States United Airlines Full time
Job Title: IT Support Manager - Network Operations Center

United Airlines is seeking an experienced IT Support Manager to join our Network Operations Center (NOC) team. As an IT Support Manager, you will be responsible for ensuring the stability and availability of our NOC workstations and applications across various environments.

Key Responsibilities:
  • Establish and maintain strong business relationships with operating level business leaders while partnering with peers in Application Development to meet business needs
  • Develop and sustain cross-functional relationships within the division to enable improved application availability and performance
  • Maintain an awareness of business goals and strategies in order to understand the impact of both planned and unplanned outages and change activities
Requirements:
  • Bachelor's degree in Computer Science, Information Systems, or related field
  • 5 years equivalent in dept experience
  • Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
  • Problem Solving - Demonstrates the ability to solve problems through a process of elimination and logical reasoning based on both experience and knowledge within their domain
  • Strong working knowledge of ITIL Service Management concepts
  • Working knowledge of the distributed computing environments
  • Must be legally authorized to work in the United States for any employer without sponsorship
Preferred Qualifications:
  • ITIL Foundations Certification
  • 7 years equivalent in dept experience


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