Insurance Customer Service Representative
3 days ago
Company Overview
">We are a leading insurance agency in West Texas, committed to providing exceptional service to our policyholders. Our goal is to build long-term relationships with our clients by delivering value through personalized support.
">Job Summary
">We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at the West Texas Agency El Paso. The successful candidate will be responsible for handling inbound calls, responding to emails, and resolving policyholder inquiries in a timely and professional manner.
">Key Responsibilities
">The ideal candidate will have prior customer service experience and excellent communication skills. Key responsibilities include:
">- ">
- Providing accurate and timely responses to policyholder inquiries via phone, email, or chat">
- Resolving billing issues and policy modifications efficiently">
- Contacting clients to confirm coverage and provide necessary documents">
- Addressing customer complaints and concerns in a professional and courteous manner">
- Staying up-to-date on new marketing initiatives and product information">
Requirements
">To be considered for this role, you must have:
">- ">
- A high school diploma or equivalent">
- Previous customer service experience (minimum 1 year)">
- Excellent active listening, interpersonal, and communication skills">
- Knowledge of insurance products and policy schedules (preferred)">
- Familiarity with database management systems and Microsoft Office software">
- A strong ability to work in a fast-paced environment and adapt to changing priorities">
- A commitment to delivering exceptional customer service and building strong relationships with policyholders">
Compensation Package
">We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. In addition, we provide comprehensive benefits, including medical, dental, and vision coverage, as well as paid time off and opportunities for career growth and development.
">About Us
">The West Texas Agency El Paso is a leading insurance agency dedicated to providing personalized service to our policyholders. We pride ourselves on our exceptional customer service, expert knowledge, and community involvement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity
">Additional Information
">Please note that all applicants must be authorized to work in the United States. We are an equal opportunity employer and welcome applications from diverse candidates.
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