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Senior Project Manager

1 month ago

New London, Connecticut, United States TEKRRA1 Full time
Job Overview:

We are seeking a seasoned Senior Project Manager to lead our Financial Services and Data Centre projects. This role requires a strong background in ITIL Incident & Change Management and data-driven decision making. The ideal candidate will oversee a team of 30-40 SMEs based in Bangalore and handle UK-based stakeholders. The position is crucial for ensuring seamless project delivery across multiple teams.

Key Responsibilities:
  • Proactively monitor project progress, resolve issues, and initiate corrective actions.
  • Manage project dependencies and feed into larger Portfolio models.
  • Handle escalations and manage risks across multiple projects.
  • Engage with complex stakeholder groups and balance priorities.
  • Ensure milestones are tracked and lessons learned are captured.
  • Measure customer success using CSAT/CNPS and stakeholder feedback.
  • Track and forecast portfolio budgets, ensuring cash flow risks are flagged.
  • Manage team coaching, conduct quarterly retrospectives, and drive employee satisfaction.
  • Attend relevant governance boards, manage change requests, and report progress.
  • Participate in Service Improvement Processes (SIP) and quarterly PI Planning workshops.
Requirements:
  • Effective leadership and interpersonal skills with a strong sense of community building.
  • Expertise in planning and control techniques, budgeting, and commercial acumen.
  • Excellent problem-solving abilities and decision-making skills.
  • Strong communication skills at CxO level and with large diverse teams.
  • Ability to understand, manage, and communicate complex issues to multiple stakeholders.
  • Knowledge of SOWs and contracts, including governance and compliance.
Preferred Qualifications:
  • Project management certification (e.g., PMP, ITIL).
  • Experience with Value Delivery Office (VDO) and Portfolio Management.

Remote Work: No