Chief Operating Officer

2 weeks ago

Santa Clara, California, United States The County of Santa Clara Full time
Job Summary

We are seeking a highly experienced and skilled Chief Operating Officer to join our team at The County of Santa Clara. As a key member of our executive leadership team, you will be responsible for managing and directing administrative functions, activities, services, and staff for our health system.

Key Responsibilities
  • Develop and implement strategic plans to achieve high standards of service excellence, community, and business relations.
  • Manage and direct the health system leadership team's implementation of long-range objectives, goals, plans, procedures, and policies.
  • Oversee the day-to-day operations of our hospitals to increase engagement, retention, and overall experience of staff.
  • Direct and assist in the financial management of our hospitals, including budget planning, capital, and human resources.
  • Develop cooperative relationships with other hospitals, community agencies, and professional organizations.
  • Adapt existing systems to demands of changes in healthcare, financing, and requirements of pre-paid health plans and managed care delivery systems.
  • Review and act upon reports of authorized inspecting agencies and/or consulting groups.
  • Maintain effective relationships with medical schools, affiliates, and other major teaching affiliates.
  • Develop and implement systems changes to enhance customer service and satisfaction and cost effectiveness in our health system.
  • Direct the provision of Custody Health Service Medical Services to other County institutions.
  • May be assigned as a Disaster Service Worker, as required.
Requirements
  • Considerable training, education, and experience demonstrating the ability to perform the above tasks and possession of the following knowledge and abilities.
  • Master's degree in Hospital Administration, Health Care Administration, or Business Administration or a closely related field.
  • Approximately years of increasingly responsible experience in hospital management, a significant amount of which would have been in a senior management position in a health or hospital system preferably in a teaching hospital.
  • Principles of health and hospital system organization and administration, including the principles of ambulatory service planning, organization, and delivery.
  • Regulations and laws common to the operation of hospitals and health systems in California, particularly those pertaining to ambulatory service reimbursement.
  • Business acumen, including successful personnel and labor management.
  • Problem-solving techniques, project management, and creative resourcefulness.
  • Finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing.
  • Principles of public health program management.
  • Cost control methods applicable to health and hospital system operations.
Ability to
  • Manage and lead people, team build, connect staff both on an individual level and in large groups.
  • Enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed.
  • Think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
  • Consistently make good decisions through a combination of analysis, wisdom, experience, and judgment.
  • Effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly.
  • Identify problems and formulate constructive policies and procedures in response to same.
  • Balance the delivery of programs against the realities of a budget.
  • Learn and apply the Health System's policies, regulations, and administrative procedures.
  • Keep abreast of current concepts in ambulatory and community health services and hospital administration.

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