Community Associate

2 days ago


Bethesda, Maryland, United States Regus Management Group, LLC Full time
About the Role

We are seeking a highly skilled and customer-focused Community Associate to join our team at Regus Management Group, LLC. As a Community Associate, you will be responsible for providing exceptional customer service, managing multiple tasks, and ensuring a seamless experience for our customers.

Key Responsibilities
  • Provide top-notch customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Manage multiple tasks, prioritizing and completing tasks efficiently to meet deadlines.
  • Collaborate with the Community Manager to plan and execute events, promotions, and other initiatives to drive customer engagement and retention.
  • Ensure the center is well-maintained, organized, and equipped to meet customer needs.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide personalized support.
Requirements
  • 1+ year of customer service experience, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities.
  • Basic IT skills, including proficiency in MS Office and other software applications.
  • Legally eligible to work in the United States and at least 18 years old.
What We Offer
  • A competitive total compensation package, including a quarterly bonus plan program and an hourly rate of $18.61.
  • A generous paid time off plan, including 11 paid company holidays per calendar year.
  • A comprehensive health care plan, including affordable and comprehensive health care for all full-time team members.
  • A bright and inspiring work environment, with opportunities for training and development aligned with great career path opportunities.

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