Senior Patient Access Specialist

6 days ago


Portsmouth, Virginia, United States Ensemble Health Partners Full time
Job Title: Senior Patient Access Specialist

Ensemble Health Partners is seeking a highly skilled Senior Patient Access Specialist to join our team. As a key member of our revenue cycle management team, you will be responsible for performing admitting duties for all patients receiving services at Ensemble Health Partners.

Key Responsibilities:
  • Assign accurate MRNs, complete medical necessity or compliance checks, and provide proper patient instructions.
  • Collect insurance information, receive, and process physician orders while utilizing an overlay tool.
  • Provide excellent customer service as measured by Press Ganey.
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • Utilize quality auditing and reporting systems to ensure accounts are corrected.
  • Develop training materials and programs for new hires to the department.
  • Develop staff schedules within the patient access department.
  • Provide on-call support and guidance for the department.
  • Collect point of service payments and conduct audits of accounts.
Requirements:
  • 1-3 years of experience in patient access or a related field.
  • Associate degree or equivalent experience.
  • Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification.
  • Knowledge of Health Insurance requirements and medical terminology.
What We Offer:
  • A comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family.
  • A culture that values collaboration, growth, and innovation.
  • Professional development opportunities, including certification and tuition reimbursement.
  • Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.



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