**Client Services Manager**, **Account Growth Specialist**, **Client Success Leader**, **Business Development Manager**, **Client Engagement Specialist**

4 weeks ago


Whitinsville, Massachusetts, United States Access TCA Full time
Job Overview

We are seeking a highly skilled and experienced Client Services Manager to join our team at Access TCA. As a key member of our Client Services team, you will play a critical role in supporting our clients' needs and driving business growth.

Key Responsibilities
  • Project Oversight: Assist in the oversight of project timelines, ensuring projects remain on track, on strategy, and within budget.
  • Client Support: Provide support to senior managers on client calls, as well as take the lead when necessary.
  • Upselling Opportunities: Identify opportunities to upsell within current accounts and work with management to develop a strategy for expanding into additional areas of their business.
  • Project Budgeting: Support the Client Services team in the development of project budgets and proactively manage internal client resources to meet overall account revenue goals.
  • Vendor Management: Interface with vendors to ensure deliverables are achieved.
  • Client Analysis: Analyze client input, together with background knowledge, research, field feedback, etc., to assist the Client Services team in the development of full communication plans.
  • Industry Knowledge: Maintain current knowledge of the industry, trends, and competitive practices to ensure Access TCA maintains an edge over competition.
  • Administrative Tasks: Perform administrative tasks related to travel, expense, and time off approvals.
Requirements
  • Corporate Experience: Corporate tradeshow/meeting and event experience preferred.
  • Client Service Experience: 1-2 years of experience in a client service-related position.
  • Communication Skills: Strong verbal and written communication skills.
  • Business Development: Ability to assist managers in developing, proposing, and selling a full line of company products and services to existing clients.
  • Analytical Skills: Capable of analytical thinking and problem solving.
  • Attention to Detail: Demonstrated strong attention to detail, personal organization, dynamic presentation, and interpersonal skills.
  • Technical Skills: Proficient in MS Office programs.
  • Travel: Ability to travel up to 30% of the time.
About Access TCA

At Access TCA, we aspire to anticipate our clients' needs and partner with them to create compelling engagements that exceed expectations. We believe no one is a success unless everyone is successful.

We are a company that values service as our superpower. We strive to deliver the kind of service that makes people around us stand up and take notice.

We achieve this by:

  • Thinking: Don't just do. Question. Lean in. Have a point of view.
  • Respecting: Take the time to understand other team members' roles.
  • Communicating: The best teams talk to each other transparently.
  • Learning: About our client's business, our industry, and your role.
  • Initiating: There is always a way to get it done. Find it, or create it, and make it happen.


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