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Customer Service Representative II

2 months ago

Ocoee, Florida, United States Conduent Full time
About the Role

We are seeking a highly skilled Customer Service Representative II to join our team at Conduent. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients' customers, resolving escalated calls, and providing product information.

Key Responsibilities
  • Answer escalated calls and provide product information to customers
  • Work within established procedures with a moderate degree of supervision
  • Identify problems in straightforward situations and make sound decisions using standard procedures
  • Enable and support agents by answering questions and taking escalated calls
  • Support specialty projects as needed
  • Support chat and email platforms
  • Support teammates' questions as needed (via Skype/Teams)
  • Identify and report call trends to leadership
  • Suggest tool updates to leadership to improve accuracy and timeliness of information
Requirements
  • Must be at least 18 years of age or older
  • Must have a high school diploma or equivalent
  • Must be able to submit to a background check and drug test
  • Must be able to work an 8-hour shift between 7 am-7 pm (last call) Mon-Fri
What We Offer
  • Full-time employment with benefits day one, including paid holidays
  • Base pay of $16.25 per hour, with a dollar incentive for bilingual employees
  • Paid training
  • Weekends off
  • Great work environment
About Us

Conduent is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We are committed to creating exceptional outcomes for our clients and the millions of people who count on them. Our team is dedicated to delivering high-quality service and support to our clients and their customers.

Why Join Us?

At Conduent, we value the health and safety of our associates, their families, and our community. We are an equal opportunity employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.