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Guest Relations Ambassador

2 months ago

Westerly, Rhode Island, United States Relais & Châteaux Full time
Job Title: Guest Relations Agent

We are seeking a highly skilled Guest Relations Agent to join our team at Ocean House and Watch Hill Inn in Westerly, RI.

Job Summary:

The Guest Relations Agent will be responsible for providing exceptional guest service, ensuring a warm and welcoming experience for our guests, and exceeding their expectations.

Key Responsibilities:
  • Pro-actively greet guests warmly and provide a pleasant and comfortable experience.
  • Introduce guests to the Guest Relations Manager for check-in or offer a seat to the guest.
  • Pro-actively engage all guests approaching the desk and respond with positive and engaging conversation, addressing guest concerns or questions.
  • Where possible, pro-actively offer services, activities, or resolutions that are personalized to the guests' needs.
  • Utilize computer systems to efficiently and accurately enter registration information.
  • Follow proper procedures related to collection of payment, dates of stay, and guest contact information.
  • Efficiently complete check-out transactions with guests in a friendly manner and invite them to return again soon.
Requirements:
  • Prior hotel or equivalent guest service experience preferred.
  • Computer experience required, preferably in a hotel environment.
  • Exceptional ability to engage in friendly, polite conversation even if a guest becomes upset.
  • Must speak clearly and understandably.
  • Exceptional conversation and telephone skills.
About Us:

Ocean House and Watch Hill Inn are part of the Relais & Châteaux collection, a prestigious group of luxury hotels and resorts around the world.

We are committed to providing exceptional guest service and exceeding our guests' expectations.