Patient Care Specialist
5 days ago
Job Summary:
Mindful Health Solutions is seeking a highly skilled and compassionate Patient Care Technician to join our team. As a Patient Care Technician, you will play a vital role in providing exceptional patient care and support to individuals undergoing Transcranial Magnetic Stimulation (TMS) treatment for depression.
Key Responsibilities:
- Provide excellent patient care and support to individuals undergoing TMS treatment
- Assist with front desk operations, including scheduling, tracking insurance authorizations, and patient charting
- Collect co-insurance/co-pays from patients and maintain accurate records
- Answer phone calls and respond to email inquiries from prospective patients
- Administer TMS treatments according to specific physician protocols and monitor patient comfort and treatment accuracy
- Provide support and counseling to patients struggling with depression and/or anxiety
- Record session notes, track insurance authorizations, and schedule patient visits using EMR and medical scheduling software
- Communicate effectively with a team of certified TMS psychiatrists and other healthcare professionals
Requirements:
- Ability to deliver exceptional customer service and support to patients
- Experience working in a medical office setting, preferably with front desk operations
- Proficient with Microsoft Word and Excel, with strong computer and data entry skills
- Excellent written, verbal, and follow-up skills
- Ability to work well in a team environment and communicate effectively with healthcare professionals
- Ability to maintain patient confidentiality and adhere to HIPAA guidelines
- Successful completion of TMS Certification (training and certification provided during the initial period of employment)
What We Offer:
Mindful Health Solutions offers a competitive hourly rate of $22.00 to $27.00 per hour, depending on experience. We also offer opportunities for professional growth and development, as well as a supportive and collaborative work environment.
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