Customer Service Specialist

3 weeks ago


Westlake, Ohio, United States Schabel Polymer Technology, LLC Full time
Overview

Schabel Polymer Technology, LLC is a leading company in the industry, and we are seeking a highly skilled Customer Service Specialist - Sales Operations to join our team. This role involves communicating with customers, processing quotes and orders, managing order fulfillment, escalating issues, generating and posting project profiles, and maintaining a clean office environment.

The ideal candidate is friendly, a team player, computer savvy, good with numbers, and motivated to grow the business (and earn commission). The salary for this position is estimated to be around $62,000 per year.

Responsibilities
  • Communicate with customers to identify their needs and provide solutions
  • Process quotes and orders, manage order fulfillment, and escalate issues
  • Generate and post project profiles across social media platforms
  • Maintain a clean office environment and assist with office operations
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Meet personal and team quotas
Requirements
  • High school diploma/GED
  • Previous experience as a Customer Service Representative, Sales person, Office Assistant, or in a similar role
  • Comfortable using computers and customer management software
  • Excellent phone, verbal, and written communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
  • Ability to properly document customer interactions
  • Ability to work well with numbers


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