Customer Service Specialist
3 weeks ago
Schabel Polymer Technology, LLC is a leading company in the industry, and we are seeking a highly skilled Customer Service Specialist - Sales Operations to join our team. This role involves communicating with customers, processing quotes and orders, managing order fulfillment, escalating issues, generating and posting project profiles, and maintaining a clean office environment.
The ideal candidate is friendly, a team player, computer savvy, good with numbers, and motivated to grow the business (and earn commission). The salary for this position is estimated to be around $62,000 per year.
Responsibilities- Communicate with customers to identify their needs and provide solutions
- Process quotes and orders, manage order fulfillment, and escalate issues
- Generate and post project profiles across social media platforms
- Maintain a clean office environment and assist with office operations
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Meet personal and team quotas
- High school diploma/GED
- Previous experience as a Customer Service Representative, Sales person, Office Assistant, or in a similar role
- Comfortable using computers and customer management software
- Excellent phone, verbal, and written communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Ability to properly document customer interactions
- Ability to work well with numbers
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Sales and Customer Service Specialist
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