Automotive Service Representative
6 days ago
Job Summary
The Service Advisor is a key member of our Rockville Audi team, responsible for scheduling service work and selling additional needed service to customers.
Duties and Responsibilities:
- Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and provides a complete and accurate written cost estimate for labor and parts.
- Establishes "promised time" and checks on progress of repair throughout the day.
- Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Test-drives the vehicle or refers to the test technician as necessary.
- Maintains a dealership-prescribed standard for "hours per customer repair order written" and understands and follows federal, state and local regulations.
- Follows all company safety policies and procedures and immediately reports any and all accidents to a manager or supervisor.
- High school diploma or the equivalent and two years of experience in a dealership position.
- General knowledge of vehicle mechanical operations and ASE certification preferred.
- Sales experience preferred and professional personal appearance.
- Excellent oral and written communication skills and ability to read and comprehend instructions and information.
- All applicants must be authorized to work in the USA and perform duties and responsibilities in a safe manner.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
About Us
At Rockville Audi, we offer comprehensive training, competitive compensation, and unparalleled benefits. Our cooperative, team-based approach and more than 1,000 internal advancements each year make us a leader in the automotive industry.
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