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Beverage Operations Manager
2 months ago
The Beverage Operations Manager is responsible for assisting the Food and Beverage Director in ensuring first-class beverage service while maintaining adherence to budgeted payroll and overhead costs.
He/she is also responsible for continually working toward improving beverage sales revenues beyond budget.
Key Responsibilities:
- Assist the Food and Beverage Director in maintaining food and beverage costs.
- Maintain close communication links with all employees seeking input regarding food and beverage issues and acting as a motivating influence.
- Monitor and follow up on all servers' cash overages and shortages.
- Maintain service standards throughout the department by using quality control instruments such as Standard of the Week and coaching sessions.
- Immediately follow up on accidents, problems, or guest complaints in the Food and Beverage Department.
- Be familiar with and able to react to emergency situations by knowing locations of fire extinguishers and exits.
- Maintain proper consistent disciplinary actions for all Food and Beverage employees.
- Be familiar with the Point of Sale (POS) system used in the hotel.
- Ensure employees are at all times attentive, friendly, helpful, and courteous to guests, employees, and other managers.
- Assist the Food and Beverage Director in wage progress and productivity reports for the Food and Beverage Department.
- Assist in preparation of staff schedules according to business forecast maintaining adherence to wage control, productivity standards, and guest service scores.
- Assist in monthly food and beverage inventories and reconciliations.
- Ensure all side work duties are completed by servers.
- Assist the Food and Beverage Director in developing promotional ideas.
- Assist the Food and Beverage Director in planning and organizing monthly department meetings.
- Initiate and promote sales efforts for all service personnel.
- Assist the Food and Beverage Director in preparing for and conducting employee performance appraisals.
- Attend weekly Food and Beverage meetings, daily pre-meal meetings, and other meetings as required by management.
- Perform any other duties as requested by management.
