Customer Service Team Member

2 weeks ago


Charlotte, North Carolina, United States AppleOne Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is an excellent opportunity for someone who enjoys working with people and providing top-notch service.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner, ensuring a positive experience.
  • Provide accurate product or service information and assistance to customers.
  • Resolve customer complaints and issues efficiently and effectively.
  • Process orders, returns, and exchanges in accordance with company policies and procedures.
  • Maintain up-to-date knowledge of company products, services, and promotions.
  • Document customer interactions and transactions in the company's CRM system.
  • Collaborate with other departments to ensure customer needs are met.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

Qualifications:

  • High school diploma or equivalent required; additional education or certifications in customer service preferred.
  • Proven experience in customer service or a related field is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to work well under pressure and handle difficult situations professionally.
  • Proficiency with Microsoft Office Suite or similar software; experience with CRM systems is a plus.
  • Positive attitude, patience, and a strong desire to help others.
  • Ability to work independently and as part of a team.

Benefits:

  • A competitive salary of $45,000 - $55,000 per year, depending on experience.
  • A comprehensive benefits package, including major medical, dental, vision, 401(k), and statutory sick pay where required.
  • The opportunity to work in a fast-paced environment with high interaction with customers.
  • A supportive team culture with opportunities for growth and development.

About AppleOne:

AppleOne is a leading workforce management company founded by Janice Bryant Howroyd. Our mission is to connect great companies with outstanding talent, while keeping the humanity in Human Resources and Strategic, Inclusive Procurement.



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