Customer Service Representative

21 hours ago

Avignon, Provence-Alpes-Côte d'Azur, United States VASA Fitness Full time
{"title": "Member Experience Specialist", "description": "Role Overview

At VASA Fitness, we're committed to creating an exceptional experience for our members and guests. As a Member Experience Specialist, you'll play a vital role in delivering a fun and meaningful experience every visit.

Key Responsibilities
  • Provide exceptional customer service, greeting members and guests with a smile and ensuring their needs are met.
  • Anticipate and respond to guest and member needs, providing clear direction and accurate information.
  • Be familiar with our membership plans, pricing, amenities, and class formats to provide informed guidance.
  • Conduct club tours, sell memberships, and help members upgrade to ensure a seamless experience.
  • Collaborate with the team to implement ideas and improve the guest and member experience.
  • Execute daily responsibilities to VASA's high standards, including cleaning, restocking merchandise, and processing REVIVE sales.
What We Offer

We're proud to offer a competitive benefits package, including healthcare benefits, gym memberships, and 401k options. Our team is passionate, fun, and united, and we're committed to creating a great place to work.

PURPOSE

The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.

DELIVERABLES

  • Demonstrates a genuine, kind attitude when interacting with Guests and Members.
  • Greets guests and members with a smile, eye contact, and courteous tone.
  • Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
  • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
  • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.
  • Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.
", "lang_code": "en"}

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