Customer Service Representative
21 hours ago
At VASA Fitness, we're committed to creating an exceptional experience for our members and guests. As a Member Experience Specialist, you'll play a vital role in delivering a fun and meaningful experience every visit.
Key Responsibilities- Provide exceptional customer service, greeting members and guests with a smile and ensuring their needs are met.
- Anticipate and respond to guest and member needs, providing clear direction and accurate information.
- Be familiar with our membership plans, pricing, amenities, and class formats to provide informed guidance.
- Conduct club tours, sell memberships, and help members upgrade to ensure a seamless experience.
- Collaborate with the team to implement ideas and improve the guest and member experience.
- Execute daily responsibilities to VASA's high standards, including cleaning, restocking merchandise, and processing REVIVE sales.
We're proud to offer a competitive benefits package, including healthcare benefits, gym memberships, and 401k options. Our team is passionate, fun, and united, and we're committed to creating a great place to work.
PURPOSE
The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.
DELIVERABLES
- Demonstrates a genuine, kind attitude when interacting with Guests and Members.
- Greets guests and members with a smile, eye contact, and courteous tone.
- Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
- Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
- Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
- Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.
- Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.
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