Director of Crisis Services

1 week ago


Austin, Texas, United States National Domestic Violence Hotline Full time
Job Description

The National Domestic Violence Hotline is seeking a highly experienced and compassionate leader to serve as the Chief Programs Officer. This senior leadership role will oversee the effective operation of our 24/7 crisis contact center, ensuring that we deliver exceptional service to every individual reaching out via phone, digital chat, and text.

**Key Responsibilities:**

  • Oversight of call, chat, and text services, teen dating abuse programming, quality assurance, and training
  • Alignment of department staff and resources to fulfill programmatic organizational goals and objectives
  • Cultivation of strength- and equity-based policies and practices to improve and expand service efforts, techniques, and efficiency

**Requirements and Qualifications:**

  • Bachelor's degree in Social Services, Human Services, Business Administration, or related field
  • 10+ years of progressively responsible experience in nonprofit leadership, including providing services to individuals affected by domestic violence
  • Familiarity with social justice frameworks and commitment to being anti-oppressive, including anti-racist and anti-sexist practices

**Working Conditions:

  • This role is based in Austin, Texas, and requires a minimum of 3 days a week in the office
  • Must have a home workspace that is confidential, secure, and free from distraction
  • Maintain a stable internet connection with at least 10 MBPS download and 2 MBPS upload speeds


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