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Ambulatory Services Coordinator

2 months ago

Dallas, Texas, United States Children's Health Full time
About the Role

We are seeking a highly skilled and detail-oriented Ambulatory Services Representative to join our team at Children's Health. As a key member of our outpatient scheduling team, you will play a critical role in delivering exceptional patient and family experiences.

Key Responsibilities
  • Conduct thorough scheduling, registration, and financial process initiation for out-patient appointments within our ambulatory clinics.
  • Deliver outstanding customer service, ensuring accurate information for the beginning process of the financial system.
  • Schedule patients with the most appropriate service and provider, resulting in high patient and provider satisfaction.
  • Manage work queues in Epic, review hospital services, and Hospital Account Record (HAR) accuracy.
  • Register donors and research participants, and review Daily Account Record (DAR) for Medicaid mismatches.
  • Obtain authorizations for admissions, liaise with access center, and facilitate diagnostic and ancillary scheduling.
  • Check patients in/out, make follow-up appointments, and prepare patient packets and schedules for upcoming activities.
  • Apply charges in the system to support clinic financial statistics, complete daily provider utilization grid, and warm call reminders.
  • Collect co-pay amounts from patient guardians, order supplies, and link/release patient orders in the system.
  • Complete and process consent forms, provide phone management support, and understand and perform to iCARE standards for customer service.
Requirements
  • At least 1 year of customer service or outpatient-related scheduling experience.
  • High school diploma or equivalent required; two-year Associate's degree or equivalent experience preferred.
About Children's Health

We put our people first, welcoming, valuing, and respecting the beliefs, identities, and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Benefits
  • Employee portion of medical plan premiums covered after 3 years.
  • 4%-10% employee savings plan match based on tenure.
  • Paid Parental Leave (up to 12 weeks).
  • Caregiver Leave.
  • Adoption and surrogacy reimbursement.