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Member Service Representative/Teller

2 months ago

Parker, Colorado, United States Ent Credit Union Full time

Job Title: Member Service Representative/Teller

Job Summary:

Ent Credit Union is seeking a highly motivated and customer-focused Member Service Representative/Teller to join our team. As a key member of our service center, you will be responsible for providing exceptional member service, driving member satisfaction and retention, and helping members take full advantage of our full range of products and services.

Key Responsibilities:

  • Provide superior member service, ensuring accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals.
  • Understand and comply with credit union policies and procedures, as well as financial regulations to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
  • Meet all service, performance, and safety standards, including maintaining a strong knowledge of products and services available to members and regularly providing referrals to such products and services.
  • Responsible for meeting job training requirements and maintaining a cash drawer following procedures defined in the Credit Unions Cash Control Policy.

Requirements:

  • High School Diploma or Equivalent
  • 6+ months customer service and cash handling experience required
  • Sales experience preferred
  • Enthusiastic attitude regarding helping our community
  • Strong emphasis on member service and offering appropriate cross-sell/upsell opportunities to the member
  • Strong attention to detail and accuracy of all transactions is of critical importance
  • Professional and courteous communication skills are of critical importance
  • Proficient in basic math (addition, subtraction, multiplication, and division)
  • Comfortable handling physical money with a high level of accuracy with members directly
  • Exposure to Microsoft Outlook and web-based transactional systems to complete day-to-day member requests

Benefits:

This position is eligible for monthly incentives based upon performance. For information on our benefits, please visit our website.

Skills:

  • Enthusiastic attitude
  • Cross-sell/upsell
  • Member service
  • Attention to detail
  • Communication skills
  • Arithmetic
  • Money handling

Equal Opportunity Employer: Ent Credit Union is an equal opportunity employer and welcomes applications from diverse candidates.