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Front Desk Associate

2 months ago

Myrtle Beach South Carolina, United States Sheraton Myrtle Beach Full time
Job Summary:

We are seeking a customer-friendly individual to join our Front Desk team as a Telephone Operator. As a key member of our hotel operations, you will be responsible for providing exceptional guest service, handling guest requests, and ensuring a seamless stay experience.

Key Responsibilities:
  • Register guests and manage their stay, ensuring a warm and welcoming experience.
  • Handle incoming and outgoing calls, messages, and requests in a timely and efficient manner.
  • Provide accurate information about the hotel, its amenities, and services.
  • Assist with front desk procedures, including bucket checks and other duties assigned by the Front Desk manager.
  • Maintain a high level of guest satisfaction, responding promptly to their needs and concerns.
Requirements:
  • High School diploma or equivalent, with experience in a hotel or related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Strong problem-solving skills, with the ability to think critically and resolve issues promptly.
  • Basic arithmetic skills and ability to work with financial information.
Benefits:
  • Competitive salary and benefits package, including medical, dental, and vision coverage.
  • Short-term and long-term disability income, term life, and AD&D insurance.
  • Paid time off, employee assistance program, and 401(k) retirement plan.