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Telephone Communications Specialist

2 months ago

Oroville, California, United States Oroville Hospital Full time

Job Title: PBX Operator

Company: Oroville Hospital

  • Must possess a High School diploma or equivalent qualification
  • Excellent communication skills are essential
  • Previous experience in switchboard management is advantageous
  • A friendly phone manner and articulate speaking voice are necessary
  • Ability to evaluate situations and direct calls accurately
  • Must be capable of working independently and maintaining composure in high-pressure scenarios
  • Manual dexterity is required for operating the switchboard

Key Responsibilities:

The PBX Operator plays a crucial role in overseeing the switchboard operations, which includes answering incoming calls and routing them to the appropriate departments.

  • Facilitates outgoing calls with operator assistance for staff members
  • Reports any equipment malfunctions to the telephone service provider
  • Responds to emergency code calls and communicates necessary information
  • Manages petty cash and ensures cash drawer accuracy
  • Welcomes visitors and addresses their inquiries
  • Remains knowledgeable about emergency procedures
  • Assists with data entry tasks and maintains file organization
  • Provides support in training new staff members
  • Completes additional duties as assigned by management