Fiber Installation Professional
1 week ago
At IQ Fiber, we're revolutionizing the way people experience the internet. As a highly skilled Fiber Installation Technician, you'll be at the forefront of this transformation, delivering 100% fiber-optic fast internet to our customers.
About UsWe're a rapidly growing company dedicated to providing transparent pricing and attentive customer service. Our success is built on the contributions of talented individuals like you, who are passionate about making a difference in the lives of our customers.
Job Summary:
We're seeking a motivated and customer-focused professional to join our team as a Fiber Installation Technician. In this role, you'll be responsible for installing, configuring, and testing our fiber-optic services, ensuring seamless connectivity for our customers.
Key Responsibilities:
- Install and configure fiber-optic networks, including routers and ONTs, to deliver high-speed internet services.
- Respond to service calls, changes, and disconnects, providing exceptional customer service and resolving issues efficiently.
- Utilize problem-solving skills to diagnose and resolve technical hardware and software issues related to internet and Wi-Fi connectivity.
- Travel to job sites, arriving on time, and equipped with all necessary safety gear, tools, and parts.
- Document actions, quality measures, resolutions, and other relevant information using our company-provided technology.
- Proactively check for and resolve potential issues before completing installs or service calls.
- Adhere to company, industry, and safety standards and procedures.
- Perform basic splicing and fiber maintenance activities, with working knowledge of GPON and related terminals and equipment.
- Lift and move up to 30 pounds frequently, and up to 100 pounds occasionally, with assistance.
- Work mandatory overtime, including after-hours callouts, to meet business needs.
- Focus on meeting or exceeding individual and team objectives, key customer success metrics, and install completion rates.
- Interact with other teams to coordinate and disseminate information, ensuring smooth job execution and customer satisfaction.
Requirements:
- 2+ years of installation and maintenance experience, preferably in a fast-paced technical environment.
- Ability to work independently, think critically, and solve complex problems without supervision.
- Strong technical aptitude, excellent end-user interaction skills, and good oral and written communication skills.
- Must have analytical and problem-solving skills, experience with internet and Wi-Fi troubleshooting, and ability to define problems, collect data, and draw valid conclusions.
- Experience with ticketing, CRM, provisioning, ordering, scheduling, and troubleshooting software and tools accessed via tablets and smartphones.
- Capable of explaining complex concepts simply and answering technical questions from both technical and non-technical users.
- High school diploma or equivalent, with electronics training or certifications a plus.
- Must pass a criminal background check, driving record check, and drug test, and possess a valid driver's license that is automotive insurable.
- Flexibility to work in various weather conditions, heights, off ladders, and in confined spaces, with ability to lift, push, and carry up to 50 pounds and move up to 75 pounds without assistance.
- Seizing, holding, grasping, turning, or otherwise working with hands, perceiving differences in wire and cable colors, and performing other duties as assigned.
Estimated Salary:
$65,000 - $80,000 per year, based on location and experience.
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