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Patient Services Manager

2 months ago

Hartford, Connecticut, United States Morrison Healthcare Full time
Patient Services Manager Job Summary

Morrison Healthcare is seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting. As a key member of our team, you will be responsible for establishing goals and overseeing the implementation of patient food services needs based on medical direction and patient population.

Key Responsibilities:
  • Establish and implement patient food services needs based on medical direction and patient population
  • Hire, direct, coach, train, and develop patient service team members
  • Comply with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
  • Ensure patient services staff assists in achieving stated patient satisfaction goals
  • Comply with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
  • Participate in/lead patient satisfaction programs, departmental meetings, and facility-wide Quality Assurance/Performance Improvement programs
Qualifications:
  • Associate degree with one year of work experience in food services or a related field, or a bachelor's degree in food service technology/management or a related field
  • Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred
  • Minimum of one year of experience in food service management preferred in an acute care setting
  • ServSafe certified, desirable
  • Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems
Benefits:
  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)