Audio/Video Conferencing Specialist

2 weeks ago


West Des Moines, Iowa, United States American Equity Investment Life Insurance Company Full time
Job Title: Audio/Video Conferencing Specialist

At American Equity Investment Life Holding Company, we are seeking a highly skilled Audio/Video Conferencing Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the highest possible availability and quality of our business Audio/Video (AV) functions and conference rooms.

Key Responsibilities:
  • Modify and maintain the AV infrastructure to ensure optimal performance.
  • Monitor equipment and networks for failures and perform troubleshooting as needed.
  • Coordinate with ITSC, System Administrators, and ITAM to ensure seamless support efforts.
  • Provide expert advice on new AV systems, rooms, or solutions to ensure the best possible outcome.
  • Offer concierge IT service to our executive leadership team.
Requirements:
  • Bachelor's degree in information technology, business administration, or a related field.
  • Three years of experience in systems or network administration, AV installation/administrative role, or equivalent combination of education and/or experience.
  • Advanced Communications/Networking/AV certifications or experience preferred.
Performance Metrics:
  • Availability Metrics - Availability, Outage occurrence rate, average downtime, mean time between failures.
  • CSAT.

We offer a dynamic work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for AV technology, we encourage you to apply for this exciting opportunity.



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