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Guest Services Representative

2 months ago

New York, New York, United States &Son Full time

We are seeking a charismatic and organized individual to join our team at &Son as a Hostess. The ideal candidate will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring a seamless dining experience from arrival to departure.

The Hostess will serve as the first point of contact for our guests, offering a personalized welcome and managing the flow of seating within our establishment.

Key Responsibilities:

  • Guest Reception: Ensure that guests have a pleasant dining experience from the moment they arrive until they leave, providing exceptional customer service and attention to detail.
  • Seating Management: Organize seating arrangements, manage reservations, and coordinate with servers to ensure guests are seated in a timely manner, maintaining a smooth and efficient service.
  • Reservations Handling: Answer phone calls, take reservations, and manage the reservation system to optimize seating availability, ensuring that our guests have a seamless experience.
  • Waitlist Management: Monitor the waitlist, estimate wait times, and keep guests informed of their seating status, providing regular updates and maintaining open communication.