Customer Service Representative
2 weeks ago
Level: Entry
Job Location: Store 161 - Selbyville, DE
Position Type: Full-Time/Part-Time
Education Level: None
Salary Range: $16.50 Hourly
Travel Percentage: None
Job Shift: Any
Job Category: Sales
About the Role
Carroll Independent Fuel Co. is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for overseeing the day-to-day store operations, ensuring our vision of being a "Fast, Fresh & Friendly" neighborhood convenience store is met. You will be the face of our company, providing exceptional customer service and ensuring a positive experience for all customers.
Responsibilities
• Adhere to all store operations procedures, policies, and guidelines.
• Properly execute selling initiatives and provide value to the customer.
• Follow all food service programs, procedures, and sanitation requirements, if applicable.
• Greet and communicate easily with customers.
• Dedication to assisting customers' needs to enhance their experience.
• Knowledgeable about products and services.
• Apply positivity to your customer service strategy by emphasizing "sales & specials."
Qualifications
• High School Diploma or equivalent preferred.
• Previous experience in a retail environment, preferred.
• Must be at least 16 years old.
• Computer literacy.
• Fun, friendly and happy.
• Ability to learn policies and procedures.
Working Conditions
• Retail environment with occasional exposure to dust, extreme temperatures, contact with petroleum and/or cleaning products.
• Constant standing with frequent bending and lifting.
• Employees are expected to come to work and maintain full store operations in all weather conditions unless closure of the store is ordered by the company.
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