Customer Service Leader
2 weeks ago
Job Summary:
As a Customer Service Leader - Office Assistant at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will be the face of our company, ensuring that every customer interaction is positive and memorable.
Key Responsibilities:
• Provide exceptional customer service, ensuring that every customer leaves the store satisfied
• Assist customers with their shopping needs, answering questions and resolving issues
• Maintain a clean and organized workspace, adhering to Food Lion's high standards
• Work collaboratively with the Customer Service Manager and Assistant Customer Service Manager to achieve sales goals and maintain customer satisfaction
• Participate in ongoing training and development to improve customer service skills and product knowledge
Requirements:
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements:
• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices, and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
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