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Client Engagement Specialist

2 months ago

Irving, Texas, United States Gartner Full time
About Gartner Digital Markets:

Gartner Digital Markets operates as a dedicated segment within Gartner, aimed at empowering organizations to enhance their growth by adopting the right technologies and services.

As the largest global platform for discovering software and services, Gartner Digital Markets attracts over 100 million visitors annually across four key buyer destinations—Capterra, GetApp, Software Advice, and UpCity—along with 70 localized sites. We facilitate connections between software and service providers and in-market buyers through independent research and verified customer reviews, driving growth across the entire sales funnel.

For those looking to advance their careers, Gartner Digital Markets combines the stability and resources of a well-established organization with the dynamic environment of a rapidly growing business. Our team is at the forefront of innovation in a constantly evolving industry, offering remarkable opportunities for professional growth and learning.

Position Overview:

The Client Engagement Specialist delivers exceptional, multi-channel support to our clients, including software marketers and business leaders. This role is perfect for a standout customer service professional who will assist our Client Engagement Account Managers and clients. As part of the Client Engagement team, you will handle incoming support requests while ensuring that all client needs are addressed with both efficiency and empathy.

Key Responsibilities:

  • Manage incoming support requests promptly and effectively.
  • Address client requirements while nurturing relationships with key accounts through phone and email communication.
  • Maintain and update account information and content for existing clients.
  • Generate accurate reports on a daily, monthly, and quarterly basis for select high-potential accounts.
  • Take initiative in your training and development by being proactive, asking questions, and identifying growth opportunities.
  • Collaborate with internal teams to maximize the value delivered to clients and achieve team objectives.
  • Implement essential workflows such as client onboarding to ensure long-term success for vendors.

Qualifications:

  • Bachelor's degree preferred, but not mandatory.
  • 0-2 years of relevant experience in sales or customer support.
  • Outstanding verbal and written communication skills with a high level of professionalism.
  • Strong organizational and time management abilities, capable of multitasking.
  • Passion for assisting and educating others.
  • Interest in marketing, business, and technology.

Even if you do not meet every single requirement, we encourage you to apply. You may be the right fit for this or other opportunities.

What We Offer:

  • Competitive salary.
  • Endless opportunities for growth and learning.
  • A collaborative and positive work culture—join a diverse team of professionals who are as intelligent and driven as you.
  • A chance to make a significant impact—your contributions will directly influence our strategy.
  • A hybrid work environment—enjoy the flexibility of remote work while benefiting from in-person collaboration.
  • 20+ PTO days, plus holidays and floating holidays in your first year.
  • Comprehensive medical, dental, and vision insurance.
  • 401K plan with corporate matching and immediate vesting.
  • Health and wellness allowances.
  • Parental leave.
  • Tuition reimbursement.
  • Employee Stock Purchase Plan.
  • Employee Assistance Program.
  • Charity matching through Gartner Gives.

And much more.

Why Choose Gartner?

At Gartner, we guide leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable insights, helping enterprise leaders succeed with their critical priorities. With over 20,000 associates globally supporting approximately 15,000 client enterprises across nearly 90 countries, we engage in meaningful work that truly matters.

We offer world-class benefits, competitive compensation, and exceptional rewards for top performers. In our hybrid work environment, we provide the flexibility and support needed for you to thrive—working virtually when it’s productive and collaborating with colleagues in an inspiring community.

Ready to advance your career with Gartner? Join us.