Assistant Manager

4 days ago


Glastonbury, Connecticut, United States Ben & Jerry's - Glastonbury Full time
Job Overview

We're seeking an enthusiastic and customer-focused Assistant Manager to join our dynamic ice cream shop team at Ben & Jerry's in Glastonbury. As a key member of our leadership team, you'll play a vital role in managing the retail operations of our shop, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Manage the day-to-day operations of the shop, including sales projections, margin goals, payroll, operating, and occupancy expenses, and inventory requirements.
  • Supervise and train a team of 10-50 employees, focusing on daily operations, customer relations, staff orientation, and cleanliness.
  • Establish a motivating work environment that encourages employee involvement and supports job advancement aligned with individual goals.
  • Implement the systems and procedures outlined in our Operating System Manual to ensure accuracy of all register, cash, and financial transactions.
  • Manage the procurement and storage of all on-site inventories, including ordering and putting away deliveries in a timely manner.
  • Adhere to the in-store marketing plan and assist with local store marketing as outlined by the Shop Manager, District Manager, or Franchisee.
  • Supervise and organize tasks needed to maintain overall operations, including store and staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising, and promotional execution.
  • Run and operate a successful cake program, including organizing orders, equipment, and product, customer communication, and preparing and decorating custom and display cakes.
  • Effectively communicate with internal and external customers, contractors, and suppliers to ensure smooth store operations.
  • Help respond and handle all customer complaints within the shop.
  • Ensure the maintenance and safe operation of all equipment within the shop.
Requirements

Prior experience in customer service, cashier, associate, restaurant crew member, team member, or other part-time restaurant job at Ben & Jerry's, Chick-fil-A, Popeyes, Starbucks, Panera Bread, McDonald's, Taco Bell, Burger King, or In-N-Out Burger is highly desirable.

Please submit a ZippyApp application package, which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.


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