Customer Service Representative
2 weeks ago
We're seeking a professional, upbeat Customer Service Associate to support our Staples partner stores in Rockland County, NY. As a key member of our team, you'll be responsible for managing multiple chat conversations, providing excellent verbal and written communication, and thinking on your feet to resolve customer inquiries.
Key Responsibilities:
- Answer inbound chat inquiries from customers in a prompt and professional manner
- Identify the type of assistance needed and escalate when appropriate
- Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
- Manage customer expectations and actively engage customers in online chat context
Requirements:
- Active listening skills
- Results-oriented
- Strong work ethic
- Excellent verbal and written communication skills
- Previous experience in a customer service-oriented role
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information, or any other category protected by law.
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