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Client Support Specialist I
3 months ago
As a Client Support Specialist, your primary focus will be on providing outstanding service to all ENGIE clients. Your duties will encompass managing both incoming and outgoing client communications, addressing inquiries and challenges, ensuring adherence to market service standards, and gathering client feedback. In this position, you will be responsible for responding to calls and assisting clients with various inquiries, occasionally making outbound calls, processing payment transactions, helping clients with online account access and questions, initiating refund requests, and managing tickets for complex issues or escalations that require further attention. This role operates under the guidance of the Client Support Manager.
- Ensures that requests for new and renewal sales inquiries are directed to the suitable sales representative for follow-up
- Delivers a considerate and empathetic client interaction regardless of the circumstances, with a strong emphasis on customer service
- Collaborates with cross-functional teams to resolve client issues
- Strives to provide an exceptional client experience while maintaining efficiency and meeting established performance metrics
- Acts as a client advocate; offers insights to management and other key internal stakeholders to support retention strategies and enhance overall client satisfaction
- Adheres to all company policies and procedures, including but not limited to safety regulations
- A Bachelor's degree or equivalent professional experience is required
- This entry-level role does not necessitate prior experience; however, you will be expected to deliver high-quality client service, manage calls, and handle collections. Familiarity with sales or customer service environments may be beneficial
- You will act as a client advocate in the Retail Electric Provider (REP) sector, gaining insights into ERCOT and Non-ERCOT Markets (PJM, MISO, NYISO)
- Experience in customer service for energy commercial end-users, supporting agreed-upon products and services is preferred
- Proficiency in Excel, MS Word, PowerPoint, Microsoft Outlook, and Siebel is required
- Strong verbal and written communication skills in English are essential, primarily through email and phone interactions
- Adeptness at multitasking in a dynamic environment, accurately navigating multiple systems, and managing various assignments with precision and timeliness is crucial
- This position is eligible for a hybrid work arrangement, requiring a minimum of three days in the office
- Compliance with ENGIE's COVID vaccination and testing policy is mandatory
- Adherence to all ENGIE ethics and safety policies is required
Salary Range: $47,600 - $66,570 USD annually
This represents the average expected pay range for a qualified candidate.
Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.
ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.
In addition to base pay, this position is eligible for a competitive bonus/incentive plan.
ENGIE is committed to your well-being. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays, and leave programs. We also assist you in planning for retirement by offering a 401(k) Retirement Savings Plan with a company match. Furthermore, we are dedicated to the health and happiness of your entire family, providing supplemental benefits for full-time employees that enhance emotional and physical well-being throughout all stages of life. Explore our benefits package to see how we can support you.
Why ENGIE?
ENGIE North America is at the forefront of the Zero-Carbon Transition. Join us as we develop energy solutions that are renewable, efficient, and accessible to all.
At ENGIE, we are committed to promoting diversity, equity, and inclusion for the benefit of our employees, clients, products and services, and community. ENGIE is proud to be an equal opportunity employer, dedicated to creating an equitable and inclusive workplace for all employees.
We are committed to providing a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you require assistance with this application or a reasonable accommodation due to a disability, please reach out to us.
The safety of our employees is our top priority. All employees at ENGIE have both the responsibility and authority to STOP WORK if unsafe conditions are observed.
