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Client Support Specialist
2 months ago
Position: Customer Service Representative
Company: Diversified CPC International
Diversified CPC International, Inc. is a recognized leader in the specialty gases and propellants industry, currently seeking a Customer Service Representative to enhance our customer engagement.
As a key player in our operations, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met efficiently and effectively.
Key Responsibilities:- Manage incoming calls and inquiries, providing assistance with orders and resolving issues.
- Input orders and relevant data into our ERP system, ensuring accuracy and timeliness.
- Prepare documentation for production and shipping, including invoicing and delivery information.
- Oversee customer inventory through our web-based platform.
- Maintain and update pricing information for select accounts and generate monthly sales reports.
- Assist sales teams with various requests, including pricing adjustments and report generation.
- Maintain accurate contact information within the ERP system.
- Coordinate international shipping logistics as necessary.
- Perform additional duties as assigned to support team objectives.
Essential Skills:
- Strong interpersonal and communication skills, with a focus on customer satisfaction.
- Proficient in mathematics, with the ability to verify and analyze numerical data.
- Effective telephone communication abilities.
- Competent writing and reading comprehension skills.
- Basic proficiency in computer applications and Microsoft Office Suite.
- Analytical thinking and problem-solving capabilities.
- Open to learning and adapting to new challenges.
We offer a comprehensive benefits package, including health insurance, dental and vision coverage, disability insurance, life insurance, and a 401k plan with company contributions.
