Desktop Support Specialist

6 days ago

Channahon, Illinois, United States ApTask Full time
About the Role:

ApTask is seeking a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for monitoring teams assigned projects to ensure they are completed on time. You will also be responsible for executing all assigned projects quickly and efficiently with a sense of urgency.

Key Responsibilities:

  • Monitor teams assigned projects to ensure they are completed on time.
  • Execute all assigned projects quickly and efficiently with a sense of urgency.
  • Respond to customer inquiries regarding technical issues and manage escalations.
  • Support laptops, desktops, tablets, smartphones, telephony devices, printers, conference room equipment, infrastructure computing, and Zoom.
  • Monitor Service Request support for HW, SW installations, moves, adds, and etc. at clients' sites.
  • Lead a team of desktop engineers in handling all operational/escalation issues and all incidents.
  • Handle customer complaints and ensure customer satisfaction during closure.
  • Coordinate activities related to the desktop environment with other IT teams, including testing, change management, evaluations, and implementation.
  • Perform monthly operation review & trend analysis.
  • Support onsite and offsite meetings.
  • Manage stockroom activities.
  • Collecting and analyzing historical data using statistical tools.
  • Working with inventory management software to track inventory levels, set reorder points, manage purchase orders, and generate reports.
  • Determining the safety levels to reduce the risk of missing and lost devices.
  • Coordination with sales, logistics, and production to streamline the inventory management process.
  • Lead the Asset Management through its full lifecycle (plan, procure, assign, inventory, retire).
  • Ownership of multiple sites wherever applicable.

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws.

Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

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