Enterprise Application Support Engineer III

3 days ago


Richardson, Texas, United States University of Texas at Dallas Full time
Job Summary

The Enterprise Application Support Team at the University of Texas at Dallas is seeking a highly skilled Enterprise Application Support Engineer III to join our team. As a key member of our team, you will be responsible for providing technical support and maintenance for various vendor-developed applications, ensuring the smooth operation of our hybrid cloud environment.

Key Responsibilities
  • Gather and analyze internal business requirements to develop, document, test, and implement technical solutions to improve applications and workflows.
  • Identify and research areas for technical improvements to application integrations and suggest potential changes or enhancements.
  • Communicate and collaborate with university stakeholders for changes to applications, databases, and/or business processes.
  • Provide technical training as needed, including documentation to be used for on-going reference.
  • Continuously seek application process automation to support efficiency of services and institutional compliance.
  • Maintain software tools and components required for application functionality.
  • Provide recommendations for continuous improvement of data integrity between PeopleSoft, and supported applications.
  • Liaise with vendor and application owners to solve technical problems efficiently as they arise.
  • Vulnerability assessment and remediation.
  • Advanced Development and administration of scripted and native UI task and report automation across multiple vendor platforms.
Requirements
  • Bachelor's Degree with four (4) years related experience OR Associate degree with six (6) related experience OR High School or equivalent with eight (8) years related experience.
  • Experience with installation, configuration, deployment, and updates of applications such as Sunapsis, JIRA, Confluence, AssetWorks AiM, Pharos, Titanium, Odyssey PCS, RightFax, StarRez, Keywatcher, Inteum, Desigo, etc.
  • Experience with the SEVIS API used by DHS.
  • Professional experience working with Cold Fusion, IIS, APIs, and JSON.
  • Solid understanding of industry standards and best practices around security, performance, and availability.
  • Strong technical documentation, diagramming, and organizational skills.
  • Experience with Public Cloud (AWS, Azure, GCP) Services.
  • Experience of Administration and Support/Maintenance of applications in public cloud including hosted environments.
  • Experience with License Management Software (FlexLM, LM-X, OpenLM).
  • Experience with Containerization and tools like Chef/Puppet/Ansible.
  • Experience working within the ITIL framework for Incident, Problem, and Change Management.
  • Comprehensive understanding of Cloud Platforms and related application architecture.
  • Familiarity with Continuous Integration/Continuous Deployment (CI/CD).
What We Offer

The University of Texas at Dallas offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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