Enterprise Application Support Engineer III
3 days ago
The Enterprise Application Support Team at the University of Texas at Dallas is seeking a highly skilled Enterprise Application Support Engineer III to join our team. As a key member of our team, you will be responsible for providing technical support and maintenance for various vendor-developed applications, ensuring the smooth operation of our hybrid cloud environment.
Key Responsibilities- Gather and analyze internal business requirements to develop, document, test, and implement technical solutions to improve applications and workflows.
- Identify and research areas for technical improvements to application integrations and suggest potential changes or enhancements.
- Communicate and collaborate with university stakeholders for changes to applications, databases, and/or business processes.
- Provide technical training as needed, including documentation to be used for on-going reference.
- Continuously seek application process automation to support efficiency of services and institutional compliance.
- Maintain software tools and components required for application functionality.
- Provide recommendations for continuous improvement of data integrity between PeopleSoft, and supported applications.
- Liaise with vendor and application owners to solve technical problems efficiently as they arise.
- Vulnerability assessment and remediation.
- Advanced Development and administration of scripted and native UI task and report automation across multiple vendor platforms.
- Bachelor's Degree with four (4) years related experience OR Associate degree with six (6) related experience OR High School or equivalent with eight (8) years related experience.
- Experience with installation, configuration, deployment, and updates of applications such as Sunapsis, JIRA, Confluence, AssetWorks AiM, Pharos, Titanium, Odyssey PCS, RightFax, StarRez, Keywatcher, Inteum, Desigo, etc.
- Experience with the SEVIS API used by DHS.
- Professional experience working with Cold Fusion, IIS, APIs, and JSON.
- Solid understanding of industry standards and best practices around security, performance, and availability.
- Strong technical documentation, diagramming, and organizational skills.
- Experience with Public Cloud (AWS, Azure, GCP) Services.
- Experience of Administration and Support/Maintenance of applications in public cloud including hosted environments.
- Experience with License Management Software (FlexLM, LM-X, OpenLM).
- Experience with Containerization and tools like Chef/Puppet/Ansible.
- Experience working within the ITIL framework for Incident, Problem, and Change Management.
- Comprehensive understanding of Cloud Platforms and related application architecture.
- Familiarity with Continuous Integration/Continuous Deployment (CI/CD).
The University of Texas at Dallas offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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