Payment Operations Specialist

1 week ago


San Francisco, California, United States Column Full time

About Us

Column is a bank and software company dedicated to simplifying the banking supply chain for financial technology companies. We aim to provide builders and developers with technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers.

The biggest bottleneck to growth and innovation in the financial services space is often the underlying banks and infrastructure stack relied upon by fintech companies. Our team has spent years founding and scaling companies like Plaid, Square, SoFi, Blend, and Affirm, and have seen this problem firsthand — builders and developers needing to partner with traditional banks, and creating API and abstraction layers over the patchwork that is the bank, its core, and many other vendors.

We are committed to working with the best and brightest people from the broadest talent pool possible, valuing a diversity of ideas that allows us to develop the best solutions.

Your Role

You will be responsible for creating and implementing an operational system to streamline payment operations and support requests, with an eye towards building a foundation which enables us to operate at scale.

This role reports directly to the Head of Solutions Engineering and will work alongside our team in-person in San Francisco 3+ days a week.

Your Responsibilities

  1. Create and implement an operational system to streamline payment operations and support requests.
  2. Identify and calculate payment operations-related metrics and KPIs which measure the success and efficiency of the request queue.
  3. Manage the queue of payment operations-related cases submitted by our customers and from other financial institutions.
  4. Investigate and resolve customer inquiries related to ACH, wire (domestic and international), checks, Fednow, and RTP.
  5. Responsible for identifying, assessing, and managing the risk associated with their activities by adhering to policies and procedures established by the Bank and reporting issues identified to management.

What You'll Need to Succeed

  • Bachelor's degree or equivalent.
  • Excited by working in an operational, payments, or support role, ideally within a financial institution or financial technology company.
  • An interest in operationalizing, scaling, rolling out, and iterating on complex processes.
  • Excellent written and verbal communication skills: you can easily develop a comfortable rapport with customers.
  • Lightweight technical skills (SQL, Javascript, Python), or aptitude to learn quickly.
  • A growth mindset: You're comfortable navigating ambiguous environments and are energized by the prospect of helping build processes with little guidance.
  • Strong problem-solving skills and comfort working in a fast-paced environment where priorities can change quickly.

What You'll Get from Us

  • Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 50% covered for your dependents.
  • FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses.
  • 401k plan, including self-directed brokerage options.
  • Flexible time-off policy - take the time off that you want and need to relax and recharge.
  • 100% paid parental leave.
  • Catered lunches and dinners for SF employees.
  • Commuter benefits.
  • Regular team building events, including annual offsite.

Salary

The estimated annual salary for this position is $80,000, exclusive of equity compensation and benefits.



  • San Francisco, California, United States Column Full time

    Job SummaryWe are seeking a highly motivated and experienced Payment Operations Specialist to join our team at Column. As a Payment Operations Specialist, you will be responsible for creating and implementing operational processes that drive efficiency and effectiveness in our payment operations. You will work closely with our team to design and implement...


  • San Francisco, California, United States Wu Yee Children's Services Full time

    About the Role:">We are seeking a highly skilled Childcare Attendance and Payment Specialist to join our team at Wu Yee Children's Services. This role is responsible for accurately processing childcare provider attendance sheets and payments in a timely manner.">Key Responsibilities:">">Process attendance sheets and payments for childcare providers...


  • San Francisco, California, United States Children's Council of San Francisco Full time

    About the RoleWe are seeking a skilled Childcare Payment Support Specialist to join our team at Children's Council of San Francisco. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our childcare payment system.ResponsibilitiesProvide technical support to childcare providers and families with enrollment and...


  • San Francisco, California, United States Wu Yee Children's Services Full time

    At Wu Yee Children's Services, we are dedicated to providing high-quality support to Early Learning for All Network providers. As an Attendance and Payment Coordinator, you will play a vital role in ensuring that attendees receive accurate and timely payments. Your duties will include calculating attendee sheet payments, collaborating with program enrollment...


  • San Francisco, California, United States Column Full time

    Company Overview">About Column, a bank and software company, we aim to simplify the banking supply chain for fintech companies. Our solution cuts out vendors, middleware providers, and abstraction layers, resulting in a safer, more transparent, and less costly process.">Salary">The estimated annual base salary for this position is $80,000, exclusive of...


  • San Francisco, California, United States Boku Full time

    Job Summary: We are seeking a talented Software Engineer to join our team at Boku Inc., a leading global provider of local mobile-first payments solutions.Responsibilities: As a Software Engineer at Boku, you will work hands-on with our highly skilled team to ideate, build, and improve payment products and features. You will collaborate cross-functionally...


  • San Francisco, California, United States University of California Full time

    Accounts Payable ExpertWe are seeking an experienced Accounts Payable Specialist to join our team at UCSF Health, working closely with various departments to manage financial transactions and ensure efficient payment processes.About the Position:This role involves providing exceptional customer service, resolving payment-related issues, and maintaining...


  • San Francisco, California, United States Boku Full time

    Job Summary: We're looking for an experienced Software Engineer to join our team in San Francisco. As a key member of our engineering team, you'll be responsible for building and improving our payment products and features.Key Responsibilities: Collaborate with our team to ideate, build, and improve payment products and features. Participate in all phases...

  • Backend Engineer

    5 days ago


    San Francisco, California, United States EarnUp Full time

    About Our MissionEarnUp aims to create a financial system that benefits everyone by revolutionizing the loan payments ecosystem and making it a driving force behind achieving financial wellness.Our customer-centric and data-driven payments platform provides flexible payment schedules and intelligent mortgage payment automation to help users pay off loans...


  • San Francisco, California, United States University of California , San Francisco Full time

    **Job Description:**The Accounts Payable Specialist at the University of California, San Francisco (UCSF) is responsible for providing comprehensive payment services to all UCSF Health departments. This role requires strong attention to detail, excellent communication skills, and experience in accounts payable, purchasing/receiving, and general ledger...


  • San Francisco, California, United States Twitch Full time

    About the OpportunityAs a key member of our engineering team, you will have the opportunity to design, build, and scale solutions that affect millions of users and broadcasters on Twitch.You will take high ownership of your services - architecting, building, and operating them. You will partner with other engineers, product managers, designers, and data...


  • San Francisco, California, United States DoorDash USA Full time

    About the TeamJob OverviewWe are seeking a skilled Strategic Operations Manager to join our team at DoorDash USA. The ideal candidate will have 4+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related fields.The RoleIn this role, you will be responsible for establishing and...


  • San Francisco, California, United States Parafin Full time

    About the PositionWe are looking for a skilled professional to fill the position of Merchant Servicing Specialist at Parafin. This role will require the individual to provide high-quality customer service to small business owners, resolve payment issues, and improve processes for better efficiency.The successful candidate will have a strong background in...


  • San Francisco, California, United States Amazon Full time

    At Twitch, we're building the future of interactive entertainment. Our services have a profound impact on users' lives, and for many creators, streaming on our platform is a career. We're operating at an enormous scale, and as a Senior Commerce Engineer, you'll help millions of creators earn a living doing what they love.About the RoleYou will be a key...


  • San Francisco, California, United States GoFundMe Full time

    Overview of the Role">This is an exciting opportunity to join our Payments engineering team as we continue to grow and expand our operations. As a software engineer, you will play a key role in designing and implementing innovative payment solutions that meet the needs of our customers and users.Salary Range">The total annual salary for this full-time...


  • San Francisco, California, United States Canary Technologies Full time

    About Our MissionCanary Technologies is on a mission to revolutionize the hospitality industry with cutting-edge software solutions powered by AI. Our goal is to empower hoteliers to work smarter and deliver exceptional guest experiences, driving revenue growth and profitability.The Role OverviewWe're seeking an experienced and forward-thinking Payment...


  • San Francisco, California, United States Tbwa ChiatDay Inc Full time

    At Mercury, we're obsessed with building scalable, reliable, and lightning-fast payment systems that form the bedrock of our customers' financial operations.This is a technical product role that requires empathy and foresight into our users' present and future needs as they pertain to sending and receiving money. As a product manager on this team, you'll...


  • San Francisco, California, United States Gusto Full time

    Company Overview:Gusto is a modern online platform that empowers small businesses nationwide to take care of their teams. Our mission is to create a world where work enables a better life, starting at Gusto. We build a collaborative and inclusive workplace, both physically and virtually. About the Role:In this role, you will work with an established team and...


  • San Francisco, California, United States ONE INC SOFTWARE CORPORATION Full time

    About the JobWe are looking for a talented Implementation Solutions Specialist to join our team at ONE INC SOFTWARE CORPORATION. This role offers a unique opportunity to work on complex projects, leveraging your skills in software implementation and digital payments to drive business growth.ResponsibilitiesThe successful candidate will be responsible for...


  • San Francisco, California, United States Owl Ventures Full time

    About Quizlet:We're a global learning platform driven by curiosity and innovation. Our mission is to make learning fun and accessible for everyone.With over $1 billion in value, we've secured funding from top investors like Icon Ventures, Union Square Ventures, General Atlantic, Costanoa Ventures, Owl Ventures, and Altos Ventures.To serve our diverse...