Childcare Payment Support Specialist

5 days ago


San Francisco, California, United States Children's Council of San Francisco Full time
About the Role

We are seeking a skilled Childcare Payment Support Specialist to join our team at Children's Council of San Francisco. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our childcare payment system.

Responsibilities
  • Provide technical support to childcare providers and families with enrollment and attendance submissions issues.
  • Assist with the issuance of attendance sheets to childcare providers, including printing, copying, sorting, stuffing, and mailing or emailing.
  • Research and resolve errors regarding incorrect or missing attendance sheets and payments.
  • Maintain strict compliance with changing State, Federal, and local policy and regulations.
  • Communicate changes to parents and providers as needed.
Requirements
  • Minimum of 3 years customer service experience.
  • Mathematical, organizational, and customer services skills.
  • Experience with database entry and Microsoft Office Suite applications.
  • The ability to work with minimal supervision.
  • Experience working closely with the public where providing customer service is important.
  • Proficiency with data entry and database navigation; must have sharp attention to details.
  • Familiarity with community-based organizations and/or experience working for a non-profit.
Benefits
  • A competitive salary of $48,730.50 - $51,698.21 per year, depending on experience.
  • The opportunity to work with a dynamic team dedicated to improving the lives of children and families in San Francisco.
  • A chance to develop your skills and expertise in childcare payment support and customer service.
  • A supportive work environment that values diversity, equity, and inclusion.
About Us

Children's Council of San Francisco is a leading provider of childcare services in the city. We are committed to advancing the belief that high-quality childcare can transform lives and communities. Our team is passionate about making a difference in the lives of children and families, and we invite you to join us in this mission.



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