Technical Support Specialist with Salesforce Expertise

4 weeks ago


Austin, Texas, United States Apexon Full time
Job Opportunity

We are seeking a skilled Technical Help Desk support professional to join our team at Apexon.

Company Overview

Apexon is a leading digital technology services and platform solutions company that partners with clients to enhance their digital experience and insight.

We work in the areas of digital experience, analytics, AI, and cloud to unlock the power of technology for our clients and empower humans with intelligent and experiential solutions.

Job Summary

This role involves providing technical support to customers experiencing issues with our Salesforce CRM system.

Responsibilities:

  • Resolve email ticket issues in a Salesforce CRM and work 1:1 with customers via Teams as needed.
  • Able to quickly learn an application and coordinate issue resolutions between technical teams and customers.

Requirements

Help desk support experience, CRM (preferably Salesforce) experience, customer support skills, strong communication and troubleshooting skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.



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