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CCBHC Client Support Advocate
2 months ago
Santa Fe Recovery Center/Four Corners Detox Recovery Center is a prominent organization dedicated to providing comprehensive treatment and educational services for substance use disorders and mental health issues. We are currently seeking a full-time CCBHC Client Engagement Advocate to become an integral part of our team. This position offers a competitive salary range of $45,000 - $50,000 (based on experience) along with a robust benefits package.
Benefits for CCBHC Client Engagement Advocate:
- A generous paid time off package including 3 weeks of PTO, 7 paid holidays, 3 floating holidays, and 2 mental health days.
- Comprehensive medical, dental, and vision insurance with 90% to 100% of premiums covered by the employer.
- Short-term and long-term disability coverage.
- Pet insurance options.
- 401k plan with a 4% employer match.
- Access to a thorough Employee Assistance Program, providing 24/7 access to licensed professionals for staff and their immediate families.
Position Summary:
The Client Engagement Advocate (CEA) plays a crucial role in the admissions process, reporting directly to the Admissions Advocate Supervisor. The CEA is responsible for facilitating a seamless transition from the initial contact to the commencement of treatment for clients seeking our services. This position involves engaging with clients, gathering essential information, verifying insurance benefits, and ensuring a smooth hand-off to Admissions Advocates. CEAs are vital in creating a positive first impression and guiding individuals through the intake process.
Key Responsibilities:
Client Interaction and Information Gathering:
- Receive incoming calls and greet clients, conducting initial assessments to identify their immediate needs and crisis levels.
- Collect comprehensive client information, including demographics, insurance details, and treatment preferences.
- Provide crisis support through active listening and empathetic communication to stabilize clients in distress.
Utilization of Triage Screener:
- Employ the triage screener to gather standardized data and ensure accurate service delivery.
- Connect clients with appropriate crisis intervention resources and follow up to confirm service effectiveness.
Verification of Benefits:
- Conduct Verification of Benefits to confirm client insurance coverage and eligibility.
Data Management:
- Input all collected client data into the Customer Relationship Management (CRM) system in a timely manner.
- Ensure effective data transfer between CRM and Electronic Medical Records (EMR) systems.
Warm Hand-Off Procedures:
- Facilitate warm hand-offs to Admissions Advocates, ensuring accurate information transfer.
- Direct walk-in clients to Admissions Advocates, bypassing the CEA stage.
- Collaborate with the Admissions Supervisor and team for appropriate referrals when necessary.
Follow-Up Responsibilities:
- Generate quarterly reports on follow-up outcomes.
- Conduct follow-up surveys with clients at admission and throughout the recovery process.
- Assist discharged clients in their recovery journey by connecting them with appropriate resources.
- Maintain professional communication with all clients while adhering to ethical standards and confidentiality regulations.
Qualifications:
Skills and Abilities:
- Exceptional customer service skills.
- Detail-oriented with strong organizational abilities.
- Proficient in computer applications, including advanced Excel and experience with EHR & CRM systems.
- Able to work effectively with diverse populations.
- Attendance at mandatory staff meetings and workshops is required.
Education and Experience:
- Associate degree or equivalent experience in a detox and rehabilitation facility, social services, or a related field.
- Familiarity with community-based organizations is preferred.
- Must possess a valid driver's license and maintain a clean driving record.
- Bi-lingual/bi-cultural (Spanish/English) is preferred.
