Field Service Technician I

4 weeks ago


Troutdale, Oregon, United States Canon Solutions America Full time

Role Summary: We are seeking a skilled Field Service Technician to join our team at Canon Solutions America. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and ensuring the efficient maintenance of Canon-supported products.

Main Responsibilities:

  • Report product failure trends and serviceability issues to management, maintaining accurate records and documentation.
  • Meet customer demands by providing timely, responsive, and accurate field, shop, and on-site maintenance services.
  • Promote strong customer communication and satisfaction skills, ensuring a positive experience for all customers.
  • Maintain the performance of assigned machines and facilitate performance that supports branch and district metric targets.

About You: To succeed in this role, you will need to possess a basic understanding of internet environments and the ability to complete the PDIF new-hire class. Additionally, you must be able to travel, hold a valid driver's license, and maintain an acceptable driving record. You should also be capable of functioning in a 24/7 environment, performing shift work and on-call rotations, and be willing to obtain necessary security clearances.

What We Offer: As a Field Service Technician with Canon Solutions America, you will enjoy a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, and more. Our company is committed to promoting professional innovation, sustainability, and efficiency through comprehensive digital and traditional printing and document management solutions.



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