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Client Service Ambassador
2 months ago
At CityVet, we prioritize the well-being of our staff members and their pets. Our vet-led clinics are filled with smiling faces and compassionate pet people, creating a positive vibe felt at our offices.
Job SummaryThe Client Service Specialist serves as the primary point of contact for all client interfaces, ensuring a pleasant client experience and building relationships that result in loyal brand ambassadors.
Responsibilities- Manage appointment check-ins, book new appointments, and partner with the team on proper discharge information for grooming, clinic, walk-ins, technician appointments, boarding, and retail appointments.
- Understand, communicate, and properly prioritize scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
- Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, caring for clients during their wait, and alerting the staff of the client's arrival.
- Generous pet-care discounts
- Uniform allowance
- Flexible schedules
- Growth opportunities
We put an added focus on the well-being of our staff members because caring for people and their pets is no easy task. CityVet prioritizes meeting the full range of physical and mental well-being needs of our people.
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