Customer Experience Manager

3 weeks ago


Portland, Oregon, United States Black Rock Roasting Company Full time

We are looking for a charismatic and results-driven individual to join our customer experience team as an Assistant Store Lead. In this role, you will be responsible for providing exceptional customer experiences, maintaining a positive work environment, and driving sales growth.

About the Role

This role is perfect for individuals who have excellent communication and interpersonal skills, can think on their feet, and are passionate about delivering exceptional customer experiences. You will be responsible for assisting the Store Lead in maintaining a positive environment, which provides fast, efficient, and friendly service. You will also assist in training and mentoring team members in customer service, product knowledge, and education.

Duties & Responsibilities
  • Assist the Store Lead in leading, communicating, and championing Black Rock Coffee Bar's values, policies, and procedures.
  • Model exceptional customer service for the team.
  • Establish effective and positive team communication through various channels.

What We Offer

  • A competitive salary of $16.95 per hour + up to $8 per hour in tips.
  • A comprehensive benefits package, including paid time off, 401(k) plan options, health insurance, and pet insurance.
  • The opportunity to develop your leadership skills through cross-functional projects and training new team members.


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