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Front of House Director

2 months ago

Little Rock, Arkansas, United States Cooper Connect Full time
About Cooper Connect

We are a dynamic organization that values excellence and customer satisfaction. Our team is dedicated to delivering exceptional service and creating a positive work environment.

Job Summary

We are seeking a highly motivated and experienced Front of House Director to join our team. The successful candidate will be responsible for ensuring that all operations and service meet our high standards.

Key Responsibilities
  • Operational Excellence: Deliver exceptional customer service and ensure that all areas of the Front of House (Drive-thru, Front Counter, Patio) meet our high standards.
  • Team Leadership: Build and manage a high-performing team, identifying and coaching leaders to achieve exceptional results.
  • Team Safety: Maintain a safe and healthy work environment for our team members.
  • Hospitality Program: Develop and implement a hospitality program that drives business growth and customer satisfaction.
  • Collaboration: Work closely with other department leaders to achieve business objectives and drive results.
Requirements
  • Leadership Experience: 2 years of leadership experience in a fast-paced environment.
  • Education: Bachelor's degree (preferred).
  • Certifications: ServSafe certified.
  • Passion for Excellence: A passion for delivering exceptional customer service and creating a positive work environment.