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Lead Telecommunications Engineer

2 months ago

Denver, Colorado, United States Business Performance Systems Full time
Job Overview
Summary

We are seeking a dedicated professional to contribute to a long-term Federal initiative that presents a range of engaging challenges. This role is essential in overseeing and executing telecommunications and Video Teleconferencing (VTC) services across various federal facilities. Utilize your proficiency in VoIP and VTC technologies, particularly with Avaya Communication Manager PBX systems and Polycom VTC equipment. Leverage your skills in voice and video systems to ensure efficient operations, uphold service standards, and manage system updates within a flexible and autonomous work setting that fosters your professional growth. Collaborate within a compact team of technical and program support consultants dedicated to a significant federal agency.

Workplace options include multiple locations with limited telework opportunities. Competitive salary for highly qualified candidates.

Key Responsibilities
  • Telecommunications Oversight:
    • Manage the Avaya Aura Communication Manager for voice services at assigned sites.
    • Oversee voicemail systems, including user management and system performance optimization.
    • Conduct site assessments, design voice networks, and formulate long-term telecommunication strategies.
    • Coordinate with maintenance providers to oversee system updates and enhancements.
  • Video Teleconferencing (VTC) Management:
    • Administer the enterprise-wide deployment of Polycom VTC systems.
    • Facilitate the management and procurement of VTC services across the agency.
    • Provide ongoing technical support for VTC hardware and software.
  • System Administration:
    • Ensure compliance with service level agreements (SLAs) and security protocols.
    • Perform system tuning, monitoring, and user role management.
    • Document processes and configurations, manage software patches, and address vulnerabilities.
  • Training and User Support:
    • Create and distribute training materials for end-users on new systems and features.
    • Offer tiered support (Tier 1/2/3) for telecommunications and VTC-related issues.
  • Project and Change Oversight:
    • Effectively manage change functions and requirements for telecommunications and VTC systems.
    • Assist in developing and executing transition plans for adopting new technologies.
Required Qualifications
  • Bachelor's degree in Computer Science, Engineering, Technology, or a related discipline.
  • 10+ years of relevant experience.
  • A minimum of 5 years of technical experience in supporting IT environments at the server/data center level.
  • Expertise in Avaya Communication Manager PBX, Polycom VTC systems, and general network management.
Preferred Qualifications
  • Relevant certifications in Avaya, Polycom, or other telecommunications/VTC technologies.
  • Strong problem-solving abilities, multitasking skills, excellent communication, and experience in a leadership capacity.
Compensation
  • Salary range: $127,000-$135,000 per year, commensurate with experience and capabilities.
Additional Information
  • Location: Washington, DC metro area and/or Lakewood, CO.
  • Telecommuting: Limited.
  • Hours: Full Time.
About Business Performance Systems

Business Performance Systems is a well-established small business comprised of skilled consultants dedicated to supporting high-priority government projects. We provide our team members with significant autonomy and opportunities for professional growth within a company that combines the entrepreneurial spirit of a small business with the stability and resources of a larger organization. We offer competitive salaries and a comprehensive benefits package.