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Valet Parking Attendant

2 months ago

Atlanta, Georgia, United States Reef Technology Inc. Full time

Job Summary:

The Valet Parking Attendant is a key member of our team at Reef Technology Inc., responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional customer service. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Meet and greet all guests upon arrival, opening guest vehicle doors and assisting with unloading vehicles when necessary.
  • Retrieve keys from guests, issue tickets, and enter customer information using electronic devices.
  • Park guest cars in designated spaces, ensuring safe and proper operation of guest vehicles.
  • Inspect vehicles for pre-existing damage, record information using electronic devices or manual tickets, and correctly record the make, model, and location of each vehicle.
  • Quickly retrieve vehicles for waiting guests, assist with loading luggage or personal items when necessary.
  • Provide exceptional customer service, responding to guest inquiries in a courteous manner and giving directions to nearby highways or destinations.
  • Direct traffic, position barricades, and arrange for towing services when necessary.
  • Immediately report any incidents or claims to Operations Managers or Shift Leads.
  • Request and collect relevant fees for service use.
  • Assist in reconciling end-of-shift revenue against ticket distributions, when necessary.
  • Communicate professionally with guests, clients, and teammates at all times.

Requirements:

  • At least 18 years of age.
  • Valid driver's license.
  • Ability to operate manual transmission vehicles (stick shift).
  • Excellent customer service and communication skills.
  • Ability to verbally communicate with guests.
  • Previous valet experience preferred.

Working Conditions:

Work is performed outdoors for extended periods, including up to the entire duration of the shift. Employees are subject to environmental conditions, including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.