Customer Service Representative

6 days ago


Bloomington, United States Public Storage Full time

About Us:

As a leading provider of self-storage solutions, Public Storage is committed to delivering exceptional service to our customers. Our team members play a crucial role in achieving this goal by providing outstanding support and assistance to our customers.

Job Overview:

We are seeking highly motivated and customer-focused individuals to join our team as Property Managers. As a Property Manager, you will be responsible for overseeing the day-to-day operations of our storage facilities, ensuring that our customers receive the best possible service and experience.

Responsibilities:

  • Customer Support: Provide exceptional customer service to our clients, addressing their needs and concerns in a timely and professional manner.
  • Storage Unit Management: Ensure that all storage units are properly maintained, secured, and available for rent.
  • Billing and Payments: Process payments and manage billing for our customers, ensuring accurate and timely transactions.
  • Marketing and Sales: Promote our services to potential customers, offering them competitive rates and packages that meet their needs.
  • Maintenance and Repair: Perform routine maintenance and repairs on storage units and facilities, ensuring they remain in good condition.

Requirements:

  • Candidates should have previous experience working in a customer-facing role, preferably in a sales or service environment.
  • A valid driver's license and reliable transportation are required, as you will need to travel between different locations and conduct work-related tasks.
  • You should be able to lift up to 35 pounds and spend up to 50% of your time outdoors, including climbing stairs and opening large doors.

What We Offer:

  • Competitive Salary: $16.75 per hour, with opportunities for performance-based bonuses.
  • Total Rewards Package: Medical, dental, vision, 401k with match, paid time off, sick time, and flex spending.
  • Company Paid Life and Accidental Death Insurance.
  • Mileage Reimbursement: Provided when traveling between properties or other work-related tasks.
  • On-Site Company Housing: Available at many of our locations (performance and tenure required for eligibility).

Estimated Salary Range: $34,560 - $71,040 per year, depending on location and performance.



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