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Field Support Specialist

2 months ago

Fort Worth, Texas, United States McLane Intelligent Solutions Full time
Job Overview

McLane Intelligent Solutions is seeking a skilled Field Support Engineer to join our team. As a key member of our technical support team, you will play a vital role in providing on-site technical support and solutions to our valued clients.

Key Responsibilities:

  • Provide hands-on support for network systems, servers, and end-user devices, addressing technical issues promptly and efficiently.
  • Assist clients with the installation, configuration, and maintenance of hardware and software products, ensuring seamless operations and high levels of customer satisfaction.
  • Develop comprehensive documentation for support procedures and technical resolutions, enhancing knowledge sharing and collaboration within the team.
  • Collaborate with team members and clients to identify, replicate, and resolve system malfunctions, leveraging collective expertise to drive issue resolution.
  • Deliver training and guidance to end-users to enhance their understanding of technical solutions, promoting self-sufficiency and technical acumen.
  • Participate in system upgrades, maintenance, and integration projects, staying up-to-date with the latest technologies and best practices.
  • Communicate technical information clearly to clients and non-technical staff, ensuring transparency during issue resolution and fostering trust.
  • Maintain service level agreements (SLAs) while effectively managing time and priorities, ensuring timely and efficient issue resolution.

Requirements

  • Proven experience as a Field Support Engineer or in a similar technical support role, with a strong track record of delivering high-quality support and solutions.
  • Strong knowledge of Microsoft products, including Windows Client/Server, Microsoft 365, and Active Directory, with the ability to troubleshoot and resolve complex technical issues.
  • Familiarity with virtualization platforms such as VMware and Hyper-V, with experience in configuring and managing virtualized environments.
  • Experience with network troubleshooting, including configuring managed switches and firewalls, with a strong understanding of network protocols and architectures.
  • Excellent problem-solving skills and the ability to work under pressure, with a strong focus on delivering high-quality results and exceeding client expectations.
  • Strong communication skills, both verbal and written, with the ability to engage effectively with clients and non-technical staff.
  • Ability to work flexible hours and travel to client sites as needed, with a strong commitment to delivering exceptional support and solutions.
  • Certification in relevant areas (Network+, Security+, CCNA, etc.) is a plus, demonstrating a commitment to ongoing learning and professional development.

Education

  • A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, with a strong foundation in computer systems, networking, and software development.
  • Minimum of 2-4 years of hands-on experience in IT support or related fields, with a strong track record of delivering high-quality support and solutions.
  • Experience with MAC iOS is a plus, with a strong understanding of mobile device management and security.

Benefits

  • Competitive base salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Ongoing training and professional development opportunities, with a strong focus on staying up-to-date with the latest technologies and best practices.
  • Fast-paced and collaborative work environment, with opportunities for career advancement and professional growth.