Guest Advocate

1 week ago


Paso Robles, California, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel, and develop talent by creating growth opportunities.

Job Summary

We are seeking a Guest Advocate to join our team, responsible for delivering exceptional guest service and ensuring a seamless shopping experience. As a Guest Advocate, you will be the face of Target, interacting with guests, solving concerns, and making their day better.

Key Responsibilities
  • Provide exceptional guest service, welcoming and thanking guests, and exceeding their expectations.
  • Be knowledgeable about products and services, and assist guests in finding solutions to their needs.
  • Work efficiently to minimize guest wait time, while maintaining guest service, accuracy, and quality.
  • Make the guest aware of current and upcoming brand launches, store activities, and events.
  • Understand and communicate the benefits of Target Loyalty programs, and assist with application or sign-up as needed.
  • Partner with leaders to de-escalate negative situations and recover the guest shopping experience.
  • Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
  • Maintain a clean, clutter-free work area, and stock supplies during store open hours.
Requirements
  • Communicate effectively, using positive language and attentive to guests' needs.
  • Welcoming and helpful attitude toward guests and other team members.
  • Attention to detail while multi-tasking.
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
What We Offer

Target offers a competitive benefits package, including financial and education benefits, as well as well-being and beyond. We are an equal opportunity employer and welcome applications from qualified candidates with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.


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