Pharmacy Operations Manager

2 days ago

New Port Richey, Florida, United States Walgreens Full time
Job Summary:

As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. You will serve as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, you will supervise pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics.

Key Responsibilities:

  • Assist pharmacist in the delivery of patient care, including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).
  • Complete patient and physician calls under the supervision of a pharmacist (where allowed by law).
  • Under the supervision of a pharmacist, assist with healthcare service offerings, including administering vaccines, health screenings, and any health services allowed by law.
  • Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy, ensuring tasks are completed on-time and holding others accountable for efficient workflow.
  • Manage core pharmacy workflow and drive excellence in pharmacy operations, coordinating and organizing pharmacy daily schedule of activities.
  • Recommends allocation of pharmacy hours and assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
  • Under the direction of the pharmacist, exercise independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure.
  • Manage annual inventory preparation and account for completion of non-clinical patient calls.
  • Drive new technology/process roll out, champion change, and engage team around action planning, assuring proper operation and maintenance of pharmacy department equipment.
  • Under supervision of the pharmacist, strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understand their role in ensuring that the elements of Good Faith Dispensing are met.
  • Maintain and apply knowledge of Company asset protection techniques, supporting Pharmacy Manager with diversion monitoring and reporting any concerns that would compromise the security of the pharmacy.
  • Communicate prescription errors to the accountable pharmacist and adhere to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
  • Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections, following-up with insurance companies as well as medical providers and conducting or participating in 3rd party audit.
  • Assist and support Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service.
  • Manage Community Outreach Portal and coordinate and, at the direction of the Pharmacy Manager, assign pharmacists to off-site immunization clinics and community events, building and sustaining relationships with retail partnerships.

Requirements:

  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications:

  • Previous people management/leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

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