Service Manager/Writer

2 weeks ago


Bensalem, Pennsylvania, United States Meineke Car Care Center Full time

Job Summary:

Meineke Car Care Centers, Inc. is seeking a highly motivated and experienced Service Manager/Writer to join our dynamic Complete Car Care Repair Team. As a key member of our team, you will be responsible for ensuring our services meet the highest standards of quality and customer satisfaction.

Responsibilities:

  • Lead the team to achieve exceptional customer satisfaction and service levels.
  • Review and address customer concerns, ensuring high-quality service is provided daily.
  • Manage labor inventory and expenses, dispatching work efficiently and complying with governmental requirements.
  • Develop and implement strategies to increase customer satisfaction and service.
  • Collaborate with the team to achieve peak performance and meet business objectives.

Requirements:

  • 3+ years of management experience in retail sales and customer service.
  • Associate's degree or equivalent.
  • Experience in the automotive industry preferred.
  • Advanced knowledge of PC-based software applications and automotive computer equipment.
  • Excellent communication and leadership skills.

What We Offer:

  • Competitive base salary from $50K per year, depending on experience and performance.
  • Incentive plan for achieving budgeted financial goals.
  • Health, dental, vision, prescription, life, and disability insurance.
  • Paid time off accrued during the first year of employment.
  • No working Sundays.
  • Paid uniforms.


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