Service Manager/Writer

4 weeks ago


Bensalem, Pennsylvania, United States Meineke Car Care Center Full time
Job Summary

Meineke Car Care Center is seeking a highly motivated and experienced Service Manager/Writer to join our dynamic team. As a key member of our Complete Car Care Repair Team, you will be responsible for ensuring exceptional service levels and driving business growth.

Key Responsibilities

• Provide exceptional customer service and ensure high-quality customer satisfaction
• Review necessary repairs with customers and associates, addressing questions or concerns
• Monitor and maintain high-quality customer service standards
• Increase customer satisfaction and service by reviewing necessary repairs and addressing questions or concerns
• Increase personal productivity by guiding the team to operate at peak performance
• Manage the center's labor inventory and expenses, properly assigning and dispatching work
• Comply with all governmental requirements
• Perform all product installations in a cost-effective and professional manner
• Maintain a firm grasp of situations that require assistance by contacting the center owner or other personnel
• Hold effective team meetings and provide leadership to all employees
• Ensure the center's safety rules are followed at all times
• Contribute to center efficiency through teamwork and effective communication

Requirements

• 3+ years of management experience in retail sales
• Minimum of an associate's degree or equivalent
• Experience in the automotive industry preferred
• Ability to read and interpret financial data and reports
• Valid driver's license
• Advanced knowledge of PC-based software applications and automotive computer equipment
• Ability to communicate clearly and professionally

What We Offer

• Competitive base salary from $50K per year, depending on experience and performance
• Incentive plan where you can earn additional base pay percentages for achieving budgeted financial goals
• Health, dental, vision, prescription, life, and disability insurance
• Paid time off accrued during the first year of employment
• No working Sundays
• Paid uniforms

About Meineke Car Care Center

Meineke Car Care Center is a franchise-based international automotive repair chain with over 900 locations. We are committed to providing exceptional service and quality repairs to our customers.

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